The quality ethos at MSA Manufacturing ensures that everybody is responsible for quality. Each person is accountable for their individual work, with procedures in place which aim to ensure that things are done ‘right first time’. If any quality issue occurs, the process is analysed to root cause the problem and corrections are made to ensure that it does not arise again.

The company’s quality culture combines active engagement with customers and their needs with tracking quality performance across all levels of the organization. Continuous improvement initiatives covering product and service quality are a key ongoing activity in the business to ensure quality is constantly improved, additional process efficiencies are gained and new customer needs are met.